Facility Services for Hospitals
Create outstanding experiences for patients and caregivers.
You are dedicated to the health and well-being of your people and your patients. Your hospital should reflect that dedication. With a range of facility services, maintenance solutions, and well-trained, caring employees, FWM has been an ideal partner for hospitals for decades. Whether waiting, parking, eating in the dining hall, or communicating with team members, we understand that each moment a patient or caregiver spends in your hospital matters. FWM will help you maintain a safe, clean, and comfortable experience for your patients and an efficient and budget-friendly experience for you.
Better HCAHPS Through Better Productivity for Yale New Haven Health
Yale New Haven Health turned to FWM to enhance productivity while maintaining service levels, and was able to achieve simultaneous productivity improvements and staffing reduction.
Cost-Effective Compliance for Care New England
CNE and FWM collaborated to customize an enterprise business solution that would improve how well and efficiently the organization could manage technology across all CNE…
Anatomy of a Patient Experience
Cure patient dissatisfaction and improve your Medicare and Medicaid reimbursement rates with this seven-step approach to creating a comfortable, healing environment and expert care.
Featured Hospital Facility Services
Technology Management
Protect your capital equipment, sensitive data, and earning potential with a comprehensive HTM program. FWM offers an end-to-end solution encompassing medical device management and consulting in healthcare technology auditing, management, operations, compliance, and risk and security. Together, your hospital and FWM can increase data security, worker productivity, machine life, and overall profitability.
Environmental Services
The cleanliness of your hospital is non-negotiable. Partnering with FWM means securing a workforce with the knowledge, training, and skill set to provide a consistent and compliant cleaning program. Not only will we save you time, effort, and resources you can put into your core business, but keeping your environment pristine will protect your patients and employees and give you an edge in the competitive healthcare landscape.
Food & Nutrition Services
Provide appetizing and nutritious food for a memorable impact on the patient experience while leveraging the operational expertise of FWM’s Food & Nutrition Management Program. Combining purchasing, production, and the highest level of nutrition care, we enhance menus and provide retail dining and room service. Our Spoken Menu process personalizes the experience for patients and directly reduces food costs.
Hospitality & Valet
Arriving patients and visitors are warmly greeted and confidently guided. FWM will ensure that guests at your hospital, non-acute offices, or senior living facilities feel happy and secure. FWM undertakes stringent employee screening, hiring, and training procedures for every role. Our people will meet all your parking and transportation needs so you can concentrate on an exceptional patient care journey.
Patient Transport
Provide attentive care at every patient touchpoint, including arrival, departures, and transfers between departments. Caring and dedicated patient transportation personnel support the healing environment, deliver patients to their rooms and procedures on time, and help ensure patient satisfaction. FWM designs patient transportation programs that combine training and technology to deliver superior quality and service.
Patient Sitting/Companion
Your residents deserve more than just a sitter. They deserve a highly skilled, caring, and compassionate companion. FWM staff not only pass a rigorous selection process to ensure their qualifications, but they also take part in continuous training to deliver exceptional service to residents and support for clinical staff. Let us work with you to design a sitter/companion program that fits the unique needs of your facility.
Laundry & Linen Distribution
Fresh linens help create an optimal healing environment, reduce HAIs, and increase patient satisfaction. Let FWM provide your hospital with clean, bright, and sanitary linens using the most productive and cost-effective methodologies. We can optimize your current laundry equipment and workflow patterns to uphold consistent quality, ensure worker safety, maximize cleanliness, and extend the life of the textiles at your facility.
Shuttle Management
Your parking space may be limited, but your options to create positive parking experiences are not. With FWM’s shuttle management services, we help you maximize your parking with reliable, on-time shuttle services to ensure patient, guest, and employee satisfaction while maintaining a focus on asset and capital management.
EV Charging Stations
The growing number of electric vehicles (EV) has shifted the refueling paradigm. Hospitals with EV charging stations recognize a host of benefits including competitive differentiation and new revenue streams. A leading installer of EV charging stations, FWM has the experience and capabilities to bring this innovative offering to your facility.
Healthcare Facility Management
Streamline operations and ensure healthy building operations with complete facility services managed to your exact standards. Keep facilities compliant, protect your accreditation, and reap the benefits of our proactive efficiency. Our holistic approach to facility management can lower energy use, reduce risks, and control labor costs while ensuring positive impacts to patient experience scores.
Landscape & Grounds
The moment people step onto your hospital campus, they form an immediate opinion. Your grounds maintenance should project the best image of your healthcare facility for visitors and enhance the environment for your workforce. FWM will tailor a landscape solution that provides the best possible environment for your unique needs and helps you achieve an aesthetically pleasing, well-maintained facility.
Electrical Power
Your business works at peak potential when your electrical distribution and lighting systems perform at theirs. FWM ensures your power systems run reliably, optimally, sustainably, and at NFPA 70 standards. A proactive maintenance program helps you maintain uptime and demonstrate your commitment to sustainability through reduced energy consumption.
Electrical & Lighting
Your hospital operates at peak potential when your electrical distribution and lighting systems perform at theirs. FWM ensures your power systems run reliably, optimally, sustainably, and at NFPA 70E and 70B standards. A proactive maintenance program helps you maintain uptime and demonstrate your commitment to sustainability through reduced energy consumption.
HVAC & Mechanical
FWM takes a proactive approach to HVAC, mechanical, and temperature control system management and has the expertise to protect your assets, reduce capital expenditures, and realize energy savings. We provide the solutions to keep your systems running efficiently, effectively, safely, and sustainably so you can boost the performance of your facility while ensuring the overall health of patients, visitors, and staff.
Benefits
In a highly regulated environment, compliance comes first. FWM helps reduce your liability and always keeps you ahead of safety regulations. We meticulously service every square foot of your space to keep you compliant and moving forward.
Maintain your facility with programs designed to meet your unique needs. Choose from our menu of standalone services, or opt to streamline your vendor relationships and improve operational efficiency with integrated facility services.
The ever-evolving demands of the healthcare industry can wreak havoc on your business goals.FWM helps you achieve an agile facility by addressing staffing challenges, seamlessly scaling up or down while maintaining optimum safety and quality.
We’ve been delivering solutions and serving facilities like yours for more than four decades and understand the unique needs of hospitals. So whether you need us to service your critical equipment, add a friendly greeter for patients and visitors, or keep you compliant, we’re ready to get to work.
With today’s regulatory scrutiny, patient and guest satisfaction plays a critical role in your facility’s success, and we take that seriously. Our professional workforce is equipped with the tools and technology needed to consistently deliver the best results.