Facility Services for Airports
FWM is the preferred provider for more than 75+ airports around the world.
With ongoing investment in airport infrastructure updates, the pressure to continuously improve, and growing numbers of travelers moving through your airport every day, it’s harder than ever to keep congestion low while also keeping efficiency, safety, and comfort high. FWM provides the global best practice solutions and team member support you need to delight passengers and elevate the traveler experience, from parking, shuttle transportation, EV chargers in the parking lot, to clean restrooms and sustainable energy solutions. Find out why top airports worldwide rely on FWM to create exceptional traveler experiences, control operating costs, reduce passenger complaints, and boost non-aeronautical revenue.
Helping Drive Passenger Satisfaction and Profits to Your Airport
Most airports today face competitive pressures and reduced revenues from airlines. It’s a constant challenge to make up for this lost income while improving efficiency…
Achieving LEED Certification for JFK Terminal 4
Elevated traveler experience, improved facilities performance, and LEED Gold certification—find out how FWM helped one busy international terminal achieve this and more.
Creating a First Class Guest Experience at the World’s Busiest Airport
Atlanta’s Hartsfield-Jackson improved outcomes through new technology and innovative solutions from FWM , empowering crews to quickly respond to passenger satisfaction levels.
Featured Airport Services
Airport Cleaning Services
A sparkling clean airport is a competitive advantage. From terminal gates to food courts and ticket counters, passengers expect a comfortable, well-kept facility. Keeping up with massive numbers of travelers can challenge those expectations. FWM is the experienced partner you can trust, providing strong and engaged onsite leadership and trained, attentive teams to care for your space with a full range of custom janitorial services and programs…all on your tight timelines.
Airport Passenger Services
Create a great customer experience with relevant services and helpful interactions that get them to their gates easily, on time, and without stress. FWM helps airports build and sustain traveler loyalty with exceptional passenger handling services, VIP amenities, and personalized attention at every step in the journey from document screening, to crisis management and problem solving, to baggage handling, to the ticket counter and gate, to ambassador and concierge services. Our services are benchmarked against the finest hotels in the world to make sure your travelers receive five-star service, every time. Providing the right assistance to the right people at the right time can make all the difference. Our award-winning team responds compassionately to more than five million wheelchair requests annually to make sure passengers get the specialized service they need for a safe, comfortable, and efficient travel experience.
Parking
Parking services are a largely untapped source of non-aeronautical revenue and an opportunity for increased traveler satisfaction. A leader in airport parking solutions. With full-scale parking management, integrated mobile parking apps, energy efficiency solutions, and experienced valet drivers, we’ll ensure you maximize revenue and treat your travelers with first-class service from arrival to departure.
Energy
Airports are one of the largest public users of energy in the country, and utilities are commonly an airport’s second largest operating cost. FWM will help you reduce energy use, maintenance costs, and operating expenses, as well as turn undervalued assets such as rooftops and parking lots into extra revenue. Discover innovative energy-saving resources like high voltage testing and high-efficiency lighting, and renewable energy solutions like solar and EV charging solutions, all guaranteed to boost customer satisfaction and your bottom line.
Facility Maintenance Services
Keep your airport safe, clean, compliant, energy-efficient, and competitive. With comprehensive airport facilities management programs and creative financing solutions, FWM will protect your airport from interruptions, complaints, and escalating costs. Your team of professional FWM facility managers are supported by experienced specialists and continually trained in facilities engineering and specialized customer service approaches.
Transportation
Transportation services set the stage for traveler satisfaction as the first and last experience the traveler has at the airport. A leader in transportation solutions, FWM operates more than 800 shuttles for airports. With full-scale transportation management, right-sized shuttle and transportation programs, integrated mobile apps, alternative fuel solutions, and well-trained and courteous shuttle drivers, we’ll ensure your travelers are treated with first-class service from arrival to departure.
EV Charging Stations
The growing number of electric vehicles (EV) has shifted the refueling paradigm. Airports with EV charging stations not only provide a great amenity to travelers, but they can also generate up to $25 a day per charging port in added revenue. A leading installer of EV charging stations, FWM has the experience and capabilities to bring this innovative sustainability practice to your airport.
Retail Services
Is your airport a choice destination? Fresh, relevant, modern retail services are proven to engage new and repeat customers, maximize passenger time and spend in the terminal, produce non-airline revenue, and position airports to compete. FWM is a market leader in retail management. Our travel retail programs, customer service, experiential campaigns, and logistics solutions help leading airports produce retail solutions that appeal to travelers, maximizing loyalty and spending.
Benefits
The leading airports empower great travel experiences with technology. FWM can help you maximize efficiency and productivity, ensuring you provide consistent quality service while enhancing the guest experience. Our exclusive, innovative mobile technology keeps you equipped to provide affordable, high-quality services that scale to your demand.
Reduce operating expenses with a single source for all the aviation services you need. FWM has the scalability and flexibility to customize a service package that delivers economies of scale and improves the efficiency and performance of your airport or airline.
When you choose FWM as your aviation services partner, you get the attention and solutions you need. We are flexible and attentive, tailoring high-impact programs to meet your dynamic needs and adjusting as necessary to control costs and manage expectations.
In a complicated and competitive industry, FWM stands above. Every FWM aviation industry professional is trained continually to stay informed about evolving industry regulations, and capable of ensuring your customers have a safe, efficient, and stress-free journey.
We are one of the largest aviation support providers with a highly-trained, highly-qualified team of 200+ professionals dedicated to providing a safe, clean, and stress-free journey. Our comprehensive and specialized aviation training programs ensure they are always up-to-speed on constantly evolving industry regulations.
Reduce your environmental impact even as you broaden your global presence. FWM provides everything for ecologically responsible business practices, from environmentally friendly janitorial and maintenance services to energy efficiency improvements and sustainable facilities.
The leading airports delight passengers with efficiency, cleanliness, and care. FWM helps you satisfy quality expectations and best practices. Our highly skilled team uses the latest cleaning technology, including web-based dispatch and auditing, data-driven insights, advanced equipment, and applications to achieve maximum productivity and cost efficiency.
FWM operates in more than 100 airports around the globe. Chances are FWM is ready to scale to meet your needs, leveraging local experts to develop and implement a solution, bringing smooth operations and logistics to you quickly.
Omniserv
Dedicated to facilitating a stress-free travel experience for passengers at 15 airports in the UK, Omniserv helps travelers navigate terminals and ground transportation, provides knowledgeable hosts to assist with check-in and wayfinding, and prepares travelers to make a speedy pass through security. Additionally, Omniserv facilitates accommodations and provides solutions for the differently-abled, is able to assist in the supervision of underage flyers, helps bridge language barriers, and more. In short, Omniserv gives airport travelers the opportunity to truly enjoy their journey by offering multiple forms of proactive and thoughtful assistance.
BLACKJACK
Blackjack turns ordinary airport terminal time into memorable brand experiences. Based in the UK and with operations in Dubai, Blackjack’s core competencies include travel retail, customer service, experiential, and logistics. Combining confident and creative concepts with friendly and talented staff in on-brand environments, both viewers and participants come away with heightened recognition and affinity, helping drive awareness and sales. Providing more than just a passing impression or token visibility, Blackjack creates special and personal moments with the power to transform everyday consumers into genuine product enthusiasts.